Gaming should always be fun — a form of entertainment, not a way to solve financial problems. At 9piso, we take responsible gaming seriously and provide every Filipino player with the tools, information, and support they need to stay in control.
9piso is strictly for players
21 years of age and older.
Please play responsibly.
9piso provides a full suite of player protection features — because your wellbeing always comes first, no matter how big the jackpot.
Request a temporary or permanent self-exclusion from 9piso at any time. Once activated, your account will be suspended and you will not be able to place bets or access promotional offers during the exclusion period.
Set daily, weekly, or monthly deposit limits on your account to control how much money you fund your 9piso wallet. Limits can be lowered immediately, but increases require a 7-day cooling-off period for your protection.
Cap the maximum amount you can lose over a set time period. When your loss limit is reached, 9piso will automatically prevent further wagering until the limit period resets — helping you stay within your budget.
Set a maximum session duration so that 9piso automatically reminds you — or logs you out — when you have been playing for your chosen length of time. A great way to keep gaming a leisure activity, not a habit.
Enable periodic reality check notifications that pop up during your gaming session, showing how long you have been playing and how much you have wagered. A gentle nudge to pause, reflect, and decide whether to continue.
Take a short break from 9piso without fully self-excluding. A cool-off period of 24 hours, 48 hours, or up to 30 days can be activated instantly. During this time, your account is suspended and no marketing messages will be sent.
At 9piso, we believe that online gaming — whether it's slots, bingo, live casino, or fishing games — should be a source of enjoyment and excitement for Filipino players across Metro Manila, Cebu, Davao, Quezon City, and beyond. Responsible gaming means keeping it that way: playing for fun within your personal means, and never chasing losses or gambling money you cannot afford to lose.
The 9piso platform is designed with player wellbeing built in from the ground up. Every tool on this page is available to all registered players at no cost, accessible directly from your account settings. We encourage every member of the 9piso community to get familiar with these features before they ever need them — because the best time to set limits is before you start, not after.
Age Restriction Notice: Online casino gaming on 9piso is strictly for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. 9piso conducts mandatory KYC (Know Your Customer) verification for all accounts. Any account found to belong to a minor will be immediately closed and all funds returned.
Problem gambling is a condition where a person's gambling behavior causes harm — financial, emotional, or relational — to themselves or the people around them. It is not a sign of weakness or moral failure; it is a recognized behavioral health issue that can affect anyone. In the Philippines, access to support has grown significantly in recent years, and 9piso is proud to be part of a gaming ecosystem that takes this issue seriously.
Responsible gaming is not about telling you not to play — it is about helping you play in a way that stays enjoyable, affordable, and in your control. The moment gaming stops feeling like fun and starts feeling like an obligation, a compulsion, or a financial necessity, it is time to step back and seek support.
Not everyone who develops a problem with gambling recognizes it right away. Some early warning signs include: spending more than you planned on deposits, feeling restless or irritable when you are not playing, lying to family or friends about how much you gamble, borrowing money or selling belongings to fund your gaming, and continuing to play in an attempt to recover losses (chasing losses). If any of these sound familiar, please use the self-assessment questionnaire below and consider reaching out to a support service.
9piso Tip: Always set your deposit and loss limits before you start a gaming session. Treat your gaming budget the same way you would treat money spent on a night out — once it is gone, the session is over. Never use rent money, bill payments, or savings as a gaming fund.
The Philippine Amusement and Gaming Corporation (PAGCOR) oversees regulated gaming in the Philippines and has established guidelines for responsible gaming that all licensed operators are required to follow. PAGCOR's responsible gaming framework includes player protection measures, self-exclusion programs, and public awareness campaigns. 9piso fully supports and operates in alignment with PAGCOR's responsible gaming standards.
If you have been self-excluded from 9piso and encounter any difficulties, or if you wish to escalate a responsible gaming concern to the regulatory level, you may contact PAGCOR directly through their official government channels.
9piso takes the protection of minors extremely seriously. In addition to our mandatory 21+ age verification process, we strongly encourage parents and guardians who share devices with younger family members to use parental control software to restrict access to online gaming platforms. If you suspect that a minor is accessing the 9piso platform, please contact our support team immediately so we can investigate and take appropriate action.
Pause or close your account instantly
Deposit, loss, and wager limits
Take a short break anytime
Control your session length
If you or someone you know is struggling with gambling, help is available. Reach out to our 24/7 support team or contact a professional counseling service in the Philippines.
Answer these questions honestly to help evaluate your relationship with gaming. If you answer "Yes" to two or more questions, we strongly encourage you to use 9piso's responsible gaming tools or seek professional support.
Have you ever spent more money on gambling than you originally planned or could afford?
Have you ever felt restless, irritable, or anxious when trying to cut down or stop gambling?
Have you ever lied to family members, friends, or your employer about how much time or money you spend gambling?
Have you ever borrowed money, sold belongings, or used savings to fund your gambling?
Have you ever returned to gambling the day after a loss in order to try to win back the money you lost (chasing losses)?
Has gambling ever caused problems in your relationships, work, studies, or financial situation?
Have you ever felt like gambling is the only way you can relax, escape problems, or feel better?
Have you ever thought about or attempted to stop gambling, but found that you were unable to do so on your own?
This questionnaire is for self-reflection purposes only and is not a clinical diagnostic tool. If your answers concern you, please activate 9piso's self-exclusion feature or contact a professional counseling service. Help is always available — you are not alone.
Common questions from 9piso players about our responsible gaming policies and tools.
Gaming is better when it's fun and stress-free. Set your limits, use our tools, and play with confidence knowing that 9piso has your back every step of the way. Join thousands of responsible Filipino players today.
For players 21 years and above only. Please play responsibly. If gaming stops being fun, use our responsible gaming tools or contact support.