Frequently Asked
Questions

KYC (Know Your Customer) verification is required before you can make your first withdrawal. 9piso accepts the following Philippine government-issued IDs:

• Philippine Passport
• SSS / GSIS ID
• Driver's License (LTO)
• PhilHealth ID
• Voter's ID / COMELEC ID
• Unified Multi-Purpose ID (UMID)
• Philippine National ID (PhilSys)

Upload a clear photo or scan of your ID along with a selfie holding the ID. Verification is typically completed within 24 hours on business days.

No. Each player is permitted to hold only one active 9piso account. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you have forgotten your login credentials, use the password reset function on the 9piso Login page rather than creating a new account.

Go to the 9piso Login page and click "Forgot Password." Enter the email address or mobile number linked to your account. You'll receive a one-time password reset link or OTP. Follow the instructions to set a new password. For security, choose a password that is at least 8 characters long and includes a mix of letters, numbers, and symbols. If you're still having trouble, contact our 24/7 support team via live chat.

Log in to your 9piso account and navigate to Account Settings or My Profile. You can update your contact number, email address, and communication preferences from there. Note that changes to your full name or date of birth require additional identity verification and must be submitted to our support team with supporting documentation, as these are KYC-sensitive fields.

9piso supports a wide range of Philippine payment methods to make depositing and withdrawing as convenient as possible:

• E-wallets: GCash, PayMaya (Maya)
• Online Banking: BPI, BDO, Metrobank, UnionBank, Security Bank
• Over-the-Counter: Selected 7-Eleven and Cebuana Lhuillier outlets

All transactions are processed in Philippine Peso (₱). No foreign currency conversion fees apply for local payment methods.

The minimum deposit on 9piso varies by payment method, but generally starts at ₱100 for GCash and PayMaya deposits. Bank transfer minimums may be slightly higher depending on the bank's own transfer limits. Check the Cashier section of your account for the most current minimum and maximum deposit amounts per payment channel.

Withdrawal processing times on 9piso depend on your chosen method:

• GCash / PayMaya: Usually within 1–3 hours after approval
• BPI / BDO / Metrobank: 1–3 business days
• Other banks: Up to 3–5 business days

All withdrawals go through a security review before processing. Ensure your KYC verification is complete to avoid delays. Withdrawals requested on weekends or Philippine public holidays may take slightly longer.

9piso does not charge fees on standard deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge an InstaPay or PESONet fee for outgoing transfers. We recommend checking with your bank or GCash/PayMaya directly for their current fee schedules. 9piso will always display the exact amount you will receive before you confirm a withdrawal.

Common reasons for a delayed withdrawal on 9piso include: incomplete KYC verification, an active bonus with unmet wagering requirements, a mismatch between your account name and your payment account name, or a withdrawal amount that has triggered an additional security review. If your withdrawal has been pending for more than 24 hours, please contact our support team via live chat with your transaction reference number for a status update.

9piso offers a welcome bonus for new players upon their first qualifying deposit. The exact bonus amount and terms are displayed on the promotions page and during the registration process. Welcome bonuses are subject to wagering requirements — meaning you need to wager the bonus amount a specified number of times before the bonus funds can be converted to withdrawable cash. Always read the full bonus terms before claiming any offer on 9piso.

A wagering requirement (also called a playthrough requirement) is the number of times you must wager your bonus amount before you can withdraw it as real cash. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable funds. Different games on 9piso may contribute differently to wagering — slots typically contribute 100%, while live casino games may contribute less. Check the specific bonus terms for full details.

If you have a 9piso promo code, you can enter it in the designated promo code field during the deposit process or in the Promotions section of your account. Some bonuses are automatically credited to your account upon qualifying deposit — no code needed. If a bonus does not appear after a qualifying deposit, contact our support team within 24 hours and provide your transaction details so we can manually credit the offer.

Yes. If you prefer to play without bonus funds — for example, if you want to withdraw your winnings without meeting wagering requirements — you can opt out of bonuses in your account settings or by contacting support before making a deposit. Once a bonus has been credited to your account and you have started wagering, it generally cannot be removed without forfeiting the bonus balance. We recommend deciding before depositing whether you want to claim a bonus.

9piso offers a diverse library of online casino games to suit every type of Filipino player:

• Online Slots: Hundreds of titles with varying themes, paylines, and RTP rates
• Live Casino: Real-time baccarat, roulette, blackjack, and game shows with live dealers
• Bingo: Classic and themed bingo rooms with regular draws
• Cannon Fishing: Action-packed multiplayer fishing arcade game
• Ultra Treasure: High-reward treasure hunting game with big jackpot potential

New games are added to the 9piso platform regularly, so check back often for the latest additions.

Yes. The 9piso platform is fully optimized for mobile play. You can access all games directly through your mobile browser on Android or iOS — no app download required. The mobile interface is designed to work smoothly on popular Philippine smartphones. For the best experience, use a stable internet connection, whether that's your home WiFi, Globe, Smart, or DITO mobile data.

All games on 9piso use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or draw. Our live casino games are streamed in real time with professional dealers, providing full transparency. Game providers on the 9piso platform are subject to regular independent audits to verify RTP (Return to Player) rates and game integrity. 9piso operates in alignment with PAGCOR's standards for fair gaming.

RTP stands for Return to Player — it is the percentage of all wagered money that a game is designed to pay back to players over a long period of time. For example, a slot with 96% RTP will theoretically return ₱96 for every ₱100 wagered over millions of spins. RTP is a long-term statistical average, not a guarantee of what you will win in any single session. Higher RTP games generally offer better value over time. You can find the RTP for each game in its information or paytable section on 9piso.

Yes. 9piso uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text. We comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173) in how we collect, store, and process your personal data. For full details on how your data is handled, please review our Privacy Policy.

Two-factor authentication adds an extra layer of security to your 9piso account. To enable it, go to Account Settings and select Security. You can set up 2FA via SMS OTP to your registered Philippine mobile number. Once enabled, every login will require both your password and a one-time code sent to your phone. We strongly recommend enabling 2FA to protect your account and your funds.

If you suspect unauthorized access to your 9piso account, act immediately:

• Change your password right away via the login page
• Contact our 24/7 support team via live chat to flag the account
• Request a temporary account freeze while the issue is investigated
• Check your registered email for any unauthorized activity notifications

Never share your 9piso password or OTP codes with anyone — our support staff will never ask for your password.

9piso provides a full suite of responsible gaming tools available to all players at no cost:

• Deposit Limits: Set daily, weekly, or monthly caps on how much you can fund your account
• Loss Limits: Automatically stop play when you reach a set loss threshold
• Session Time Limits: Get notified or logged out after a set play duration
• Cool-Off Period: Take a short break of 24 hours up to 30 days
• Self-Exclusion: Suspend your account temporarily or permanently
• Reality Checks: Periodic pop-up reminders showing your session time and spend

Access all these tools from the Responsible Gaming section of your account settings. For more information, visit our Responsible Gaming page.

To self-exclude, log in to your 9piso account and go to Account Settings, then Responsible Gaming. Select Self-Exclusion and choose your preferred exclusion period — options range from a few weeks to permanent exclusion. You can also request self-exclusion by contacting our support team directly via live chat. Once activated, your account will be suspended immediately and you will not receive any marketing communications during the exclusion period. If you are struggling with your gaming habits, please also consider reaching out to PAGCOR's responsible gaming resources or the National Center for Mental Health crisis hotline at 1553.

The 21+ minimum age requirement is mandated by Philippine gaming regulations and is strictly enforced on 9piso through mandatory KYC identity verification. This policy exists to protect younger individuals from the potential harms associated with gambling. Any account found to belong to a person under 21 years of age will be immediately closed, all funds returned, and the matter escalated to the appropriate authorities. If you are a parent or guardian, we encourage you to use parental control software on shared devices to prevent underage access to online gaming platforms.

You are not alone — help is available. If you feel that gambling is negatively affecting your finances, relationships, or mental health, please reach out:

• 9piso Support: 24/7 live chat on the platform — ask to activate responsible gaming tools
• NCMH Crisis Hotline: 1553 (National Center for Mental Health, available 24/7)
• PAGCOR: Responsible gaming resources via official PAGCOR government channels

Visit our dedicated Responsible Gaming page for a full overview of tools, self-assessment resources, and support contacts.