Privacy Policy
9piso Casino

01 Introduction

Welcome to 9piso. We understand that when you share your personal information with us, you are placing your trust in us to handle it with care and respect. This Privacy Policy is our commitment to you — a clear, honest explanation of what data we collect, why we collect it, how we use it, and what rights you have over it.

This Privacy Policy applies to all personal data collected through the 9piso website, mobile platform, customer support channels, and any other services operated by 9piso (collectively, the "Platform"). It applies to all registered players, prospective players, and visitors to the Platform, regardless of whether they are located in Metro Manila, Cebu, Davao, Quezon City, or anywhere else in the Philippines.

By accessing or using the 9piso Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you should discontinue use of the Platform.

This Privacy Policy should be read together with our Terms & Conditions, which govern your use of the 9piso Platform. In the event of any conflict between this Privacy Policy and the Terms & Conditions with respect to data privacy matters, this Privacy Policy shall prevail.

02 Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 and its implementing rules and regulations, 9piso is the personal information controller responsible for your personal data collected through the Platform.

As a personal information controller, 9piso determines the purposes and means of processing your personal data. We have appointed a Data Protection Officer (DPO) who is responsible for overseeing our data privacy compliance program and serving as the primary point of contact for data privacy matters. Contact details for our DPO are provided in Section 14 of this Privacy Policy.

03 Personal Data We Collect

9piso collects personal data that is necessary to provide you with a safe, secure, and enjoyable gaming experience, and to comply with our legal and regulatory obligations. The categories of personal data we collect include:

3.1 Identity & Contact Information

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Residential address (including city, province, and postal code)
• Email address
• Mobile phone number
• Government-issued identification documents (e.g., Philippine passport, driver's license, SSS/GSIS ID, PhilSys National ID)

3.2 Financial Information

• Payment method details (e.g., GCash account number, PayMaya account, BPI, BDO, or Metrobank account details)
• Transaction history, including deposits, withdrawals, and wagers
• Source of funds documentation (where required for AML compliance)

3.3 Account & Gaming Data

• Username and account credentials (passwords are stored in encrypted form and are never accessible to 9piso staff)
• Game history, betting records, and session data
• Bonus and promotion usage history
• Responsible gaming preferences and self-exclusion records

3.4 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Pages visited, features used, and time spent on the Platform
• Referring URLs and search terms used to find the Platform
• Cookie identifiers and similar tracking data (see Section 8)

3.5 Communications Data

• Records of your communications with 9piso customer support
• Feedback, survey responses, and complaints submitted to 9piso
• Email and notification preferences

04 How We Collect Your Data

9piso collects your personal data through the following means:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions.
• Automatically: When you use the Platform, we automatically collect technical and usage data through cookies, web beacons, and similar technologies (see Section 8).
• From third parties: We may receive data from identity verification service providers, payment processors (such as GCash and PayMaya), fraud prevention services, and regulatory authorities where permitted by law.
• From publicly available sources: In limited circumstances, we may supplement your data with information from publicly available sources for fraud prevention or AML compliance purposes.

05 How We Use Your Personal Data

9piso uses your personal data for the following purposes:

9piso will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

06 Legal Basis for Processing

Under the Data Privacy Act of 2012, 9piso processes your personal data on the following legal bases:

• Contractual necessity: Processing is necessary to perform our contract with you — specifically, to provide you with access to the 9piso Platform and its services.
• Legal obligation: Processing is necessary to comply with our legal and regulatory obligations, including PAGCOR licensing requirements, AML regulations, and tax reporting obligations.
• Legitimate interests: Processing is necessary for our legitimate interests, such as fraud prevention, platform security, and improving our services, provided these interests are not overridden by your rights and interests.
• Consent: For certain processing activities — such as sending you marketing communications or using non-essential cookies — we rely on your freely given, specific, and informed consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

07 Data Sharing & Disclosure

9piso does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Service providers: Third-party vendors who assist us in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, and customer support platforms. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data privacy law.
• Game providers: Licensed game software providers whose games are available on the 9piso Platform may receive limited technical data necessary to deliver their games.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities, where disclosure is required by law or regulation.
• Law enforcement: Philippine law enforcement agencies, where disclosure is required by a valid court order, subpoena, or other legal process.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of 9piso's assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

08 Cookies & Tracking Technologies

9piso uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support our security and fraud prevention measures. Cookies are small text files stored on your device when you visit the Platform.

Types of Cookies We Use

• Strictly necessary cookies: Essential for the Platform to function correctly. These include session cookies that keep you logged in and security cookies that protect against fraudulent activity. These cookies cannot be disabled.
• Functional cookies: Remember your preferences and settings (such as language and display preferences) to provide a more personalized experience.
• Analytics cookies: Help us understand how players use the Platform by collecting aggregated, anonymized usage data. This information is used to improve Platform performance and user experience.
• Marketing cookies: Used to deliver relevant promotional content to you, where you have consented to receive marketing communications from 9piso.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For strictly necessary cookies, your consent is not required as they are essential to the operation of the service.

09 Data Retention

9piso retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:

• Account data: Retained for the duration of your account and for a period of five (5) years following account closure, in accordance with PAGCOR record-keeping requirements and AML regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act and PAGCOR regulations.
• KYC documents: Retained for a minimum of five (5) years following the end of the business relationship, in accordance with AML regulations.
• Customer support records: Retained for three (3) years from the date of the last interaction, unless a longer retention period is required for legal or regulatory purposes.
• Marketing data: Retained until you withdraw your consent to receive marketing communications, after which it will be deleted or anonymized within a reasonable timeframe.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized so that it can no longer be associated with you.

10 Data Security

9piso takes the security of your personal data seriously. We implement a comprehensive set of technical and organizational security measures designed to protect your data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption: All data transmitted between your device and the 9piso Platform is encrypted using 256-bit SSL/TLS technology. Sensitive data stored in our systems, including passwords and financial information, is encrypted at rest.
• Access controls: Access to personal data is restricted to authorized 9piso personnel and service providers who have a legitimate need to access it. All access is logged and monitored.
• Firewalls and intrusion detection: Our systems are protected by enterprise-grade firewalls and intrusion detection systems that monitor for and respond to suspicious activity in real time.
• Regular security assessments: We conduct regular security audits, vulnerability assessments, and penetration testing to identify and address potential security weaknesses.
• Staff training: All 9piso personnel who handle personal data receive regular data privacy and security training.

While we take all reasonable steps to protect your personal data, no security system is completely impenetrable. In the event of a personal data breach that poses a real risk to your rights and freedoms, 9piso will notify you and the National Privacy Commission in accordance with the requirements of the Data Privacy Act of 2012.

11 Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 9piso:

• Right to be informed: You have the right to be informed about how your personal data is collected, used, and processed. This Privacy Policy fulfills that obligation.
• Right of access: You have the right to request a copy of the personal data that 9piso holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data that 9piso holds about you.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal and regulatory retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe that 9piso has violated your data privacy rights.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in Section 14. We will respond to your request within the timeframes required by applicable law. Please note that certain rights may be subject to limitations where processing is required for legal compliance or regulatory purposes.

12 Children's Privacy

The 9piso Platform is strictly intended for individuals who are 21 years of age or older. 9piso does not knowingly collect personal data from individuals under the age of 21. The minimum age requirement is enforced through our account registration and KYC verification processes.

If 9piso becomes aware that it has inadvertently collected personal data from an individual under the age of 21, it will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on the 9piso Platform, please contact us immediately using the details in Section 14.

13 Updates to This Privacy Policy

9piso reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players by email or through a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this Privacy Policy indicates when it was most recently revised. We encourage you to review this Privacy Policy periodically to stay informed about how 9piso protects your personal data. Your continued use of the Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the changes.

If you do not agree with any changes to this Privacy Policy, you should discontinue use of the Platform and may request account closure in accordance with the Terms & Conditions.

14 Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 9piso handles your personal data, please contact our Data Protection Officer. We are committed to addressing your concerns promptly and transparently.